Zemi Acceptable Use and Safety Policy

Draft: not yet reviewed by a lawyer. Lawyer review is deferred by the owner (decision of 2026-10-26). This is not legal advice. Sections marked Draft are still being confirmed. Version 1.0, issued 2026-11-06.

Last updated: 2026-11-06
Owner confirmation: 2026-11-06

1. What this is

Zemi is meant to be a calm, kind place to study. This page says what we ask of everyone who uses it, and what Zemi does when someone might be in trouble. It is part of the Terms of Service.

2. If you are in crisis

If you are thinking about hurting yourself, or you are worried about your safety, please talk to a real person right now. You don’t have to be sure it’s “serious enough”. These services are free, private and open all day and night.

In Canada

• Call or text 9-8-8 (Suicide Crisis Helpline). 24 hours a day, every day, in English and French.
• Kids Help Phone (for young people): call 1-800-668-6868, or text CONNECT to 686868. 24 hours a day.

If someone is in immediate danger, call 9-1-1.

In the United States

• Call or text 988 (988 Suicide & Crisis Lifeline), or chat at 988lifeline.org. 24 hours a day, every day. In Spanish, press 2 when you call or text AYUDA.
• If someone is in immediate danger, call 911.

If you are somewhere else, search for your local emergency number and crisis line, or ask someone you trust to help you look.

You can also tell a parent, a teacher, a school counsellor, a doctor, or a friend. Telling someone is a strong thing to do.

What Zemi does

If a message to Zemi talks about self-harm, suicide, or being in danger, Zemi:

1. stops tutoring and doesn’t keep going with the study task;
2. responds with care in a short, warm, non-judgmental message, and doesn’t give instructions for hurting yourself;
3. shows the numbers above for your country (chosen from your region setting, with both shown if Zemi isn’t sure);
4. lets you carry on studying whenever you’re ready, with no lecture and no lock-out.

Zemi is a study tool, not a counsellor or an emergency service. It can’t call anyone for you, and we do not watch your chats. Your conversation stays on your computer (or passes through the hosted-AI service only as described in the Privacy Policy).

3. What we ask of you

You agree not to use Zemi to:

• harass, threaten, bully or hurt other people;
• create or share illegal content, or content that sexualises children, or content that promotes self-harm, violence or hate;
• upload or share other people’s private information (for example classmates’ contact details, grades or health information);
• upload content you don’t have the right to use (see the Terms, section 4), or record people where recording isn’t allowed;
• break or abuse the hosted service: attacking it, probing for weaknesses without our permission, getting around plan limits, using scripts or bots to send requests, sharing or reselling your account or hosted-AI access;
• get Zemi to produce malware or help with other illegal activity;
• pretend to be someone else, or give false information to get an Education plan.

Zemi’s AI has safety rules of its own and may decline some requests. That is not a judgment of you.

If you find a security problem, please tell us at security@getzemi.tech before you tell anyone else, and give us a reasonable time to fix it. We won’t take action against people who report problems in good faith and don’t harm other users or their data.

4. Being honest about schoolwork

Zemi is built to help you learn, not to do your work for you. By default it gives hints before full answers, and asks you quick questions to make things stick. It is lenient: you can always tap “Show me the full solution” or switch on “Just answer”. It won’t lecture you.

What we ask is simple: follow your course’s rules about AI. Some courses ban it, some allow it, some allow it if you say so. If you’re allowed to use AI and have to show how, Zemi has an optional integrity log (off until you turn it on). It records how Zemi helped (explanations, hints, solutions) so you can show your instructor. The log stays on your computer, and you decide whether to export it.

Zemi doesn’t check your work for plagiarism, doesn’t report you to anyone, and can’t know your school’s rules. That part is up to you.

5. Reporting a problem

Sharing is a later release, so no sharing feature is live in Zemi v1.0. When sharing launches, we will publish the full copyright notice and response steps here before it starts.

• Wrong or harmful answer: use “Report a wrong answer” on any message. The report stays on your computer unless you choose to send it.
• Abuse, safety or content concerns: support@getzemi.tech. If someone is in immediate danger, call 911 or use the crisis lines in section 2. Don’t wait for an email reply.
• Security problems: security@getzemi.tech.
• Copyright concerns (for example you think something was shared without permission, once sharing features launch): email support@getzemi.tech with “Copyright notice” in the subject line.

6. What happens if rules are broken

Our server checks every hosted request automatically: the sign-in check, the allowance and rate limits, the crisis check, and a check that only the allowed fields are sent. When an account needs a closer look, staff review it in an admin console using usage counts and account details. They do not see your questions or answers, because our server does not keep them.

For most problems, we’ll send a friendly message first. For serious or repeated problems, or if there’s a safety risk, we can limit hosted AI, suspend or close an account, as set out in the Terms. We might report illegal activity to the authorities when the law allows or requires us to. We never read your private study content to enforce these rules, except what you send us yourself or what passes through our servers as part of a request that triggers a safety, abuse or security alert.

7. Changes

If we change this policy in a material way we will tell you in the app first.